Our delivery service is All free Throughout the UK Mainland. Most of Our deliveries shall be dispatched within 3-7 Days after being ordered, But As in consideration of COVID-19, Delivery’s may take a Extra week of expected Delivery Date. Every delivery shall be thoroughly inspected by our delivery checkers and will check if it’s up to the company standards before being shipped to our customers. If for Any reason your delivery has not Been received under any circumstance then email [email protected] , and a member of the complaints department shall resolve the issue straight away.
UK Mattress has a returns policy which lasts for 14 days, After 14 days have gone by since the purchase date, unfortunately we can’t offer you a refund or exchange.
For the return of the mattress to be accepted it must be unused and be in the same condition as it came, The packaging must also be original and exact the same.
* We do not accept any mattress/s which have been used without a mattress protector, which has any stains or general wear and tear.*
Every Mattress UK Mattress Sells to its customers will always be checked before it being shipped , but for any genuine reason your wanting to return the Mattress back then you should email the following: [email protected] and a member from our returns department should give you a call. Bare in mind when returning the item/s , please state what the reason of retuning them is and What can our company do next time To avoid this.
Any other general enquiries:[email protected]